SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-12 Business days |
| Australia, New Zealand |
7-14 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Arts Lixus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I wish I can give this item more than 5 stars I’m super satisfied with this item I love it so much and it looks so amazing. I received my bag today and it shipped out the 13th came super fast thank you so much, I will definitely be ordering again :) so happy thank you again.
Product is amazing a great quality. At first glance looks exactly like the real thing. The strap and hardware all have the correct branding. As you can see in my pictures the quality is superb. The material feels sturdy and not at all cheap. It is the inkiest color black and it is not thin. I would describe it to be quite similar to a really expensive jacket. I would pair this with anything would go great for summer or winter looks. The bag is small but can easily fit a cell phone, wallet and I even threw an applesauce squeezable for my kid in there. You can have the look of luxury without the price ladies! Treat yourself to something nice but won’t break the bank :)
AMAZING!!!!!!! trust me this is everything you want! I love it so much I’m gonna get one in every color. It looks so real it’s astounding!
The quality of the bag is amazing, and the delivery is fast. Thank you very much.
Very satisfied with purchase. Items packaged carefully by seller and no damage at all. Very, very happy! Seller communication great and very understanding. Would highly recommend and definitely would buy again. Thank you!
I love this bags! It is very similar to the original and is of great quality. It came with all the packaging, dust bags, and receipts. It took about 21 days to get here but it is understandable because of corona. Overall very satisfied with my purchase!
All I can say is OMG!! This seller is the TRUTH!!! ❤️ Even during a Pandemic the seller kept me updated and informed regarding the shipping time frame of my items. Thank you such much ❤️ I love of my bags and just made several more purchases with you. Thanks
very good quality, i recommend
The quality is very good I am very satisfied, the seller is very enthusiastic good quality and nice fit. great customer service and fast delivery. highly recommended
Oh my god!!!!!!! Beautiful work, and I love the attention to detail. Thank you so much! Took a few weeks to get to me but I’m not even upset, I was just anxious to receive it! Love it so much.
AMAZING!!
I was shocked at how well-made this purse is. It was also packaged very nicely; all the parts came detached from the bag but they were all enclosed and zipped within the purse so they were protected during the shipment process.
AMAZING!! I am obsessed. Seriously you need this bag. Attention to detail is amazing
So happy very very high quality and trust me I am very particular . Exactly the same as my friends she has the real thing
Very satisfied with my purchase. It actually looks better than I thought it would, I would definitely recommend this Store and I will be purchasing more items.
Was considering buying the real one after falling in love with it at selfridges, but thought i’d buy this one just to see. so happy i did not only did i save myself the best part of £1000 but it also is identical to the real thing.
This bag is so beautifully made! It feels really high quality and the details on this bag is perfect! I will definitely be purchasing from this Store again. The shipping was really fast, it took 9 days to get the USA! Thank you so much!
Perfect!! Bag just as described. Only took 9 days to get to the U.K. Seller is very friendly and responded to all my questions. It’s a good rep for the original bag and especially for the price. It is really nice quality. The bag came packaged very well and in a dust bag with receipts and everything.
OMG, OMG, OMG, I just can say that when I received my order today, I'm very happy with the delivery time it was so fast and took just nine days to come to MIA, the seller posted it on July 14th and I received today July 22nd, the package was protected well and the bag quality is really amazing if you are looking for the best quality of this cutest bag, just buy it and I promise you will don't to regret, thank you, seller, for doing it so great.