SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-12 Business days |
| Australia, New Zealand |
7-14 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Arts Lixus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is how it shows the image shown by the seller, I recommend it and I will continue to buy it with these two, I have bought it three times
I am absolutely in LOVE with this purse!! It’s a little bigger than I expected but I love it so much!! Definitely recommend! :)
Took about a month to get here (US) which I felt like was reasonable considering the current state of the world. I think it’s a great dupe and good quality !
For the money it’s amazing, the colour and details are great. I’m very pleased! I compared it to the real one on the Gucci website and I can’t fault it. Thank you very much!
Excellent, already ordered another one. Highly recommended Store. Took 3 weeks to arrive with the Christmas period in between to. It’s such a beautiful bag thank you
Absolutely beautiful bag. If there were 100 stars I would have given that. Thanks dear for beautiful bag. I will be buying different colors soon. Amazing quality very quick delivery.
It was really pretty! I would get another one of a different color because it was pretty. The handle didn’t look cheap and it didn’t have a funny smell. It was good. It took over a month for me to get
Seriously amazing quality. I was so shocked when they came in. There are absolutely no flaws and the bag doesn’t feel cheap whatsoever. I will definitely be ordering more. Thanks for doing business!
I can’t say enough good things about this purse ! High quality and looks identical to the real one !! I ordered this on January 14 and it came January 31st to the US ! This was packaged very nicely and secure ! Buy from this Store ! You won’t regret it !!
It took less than a month to get here but it was totally worth the wait I love the purse looks very original ant the stitching is also very nice and the seller answered me right when I messaged him definitely buying more from him.
The shipping was fast and came in two weeks! It’s in perfect shape and looks just like the original! Highly recommend if your thinking about buying it.
absolutely in love with this handbag! perfect quality, packaging was great and i am extremely happy and it’s super worth the price. 10/10!
Great quality for the price! Looks very real from a distance! Has a bit of the pleather look and feel but for what I paid for it it’s great! My sister will love it :)
Very impressed. The bag is larger than I expected and took over month to arrive but that is COVID related. The hardware is slightly more brassy than authentic and the leather is not as buttery but a very high quality replica, stitching is great. Came with dust bag and authenticity card which do not look even close to legitimate. The shape of the GG is very impressive as many replicas have thicker Gs than authentic. I own real marmont and this is fantastic. Highly recommend.
This bag is absolutely amazing it came packaged with a regular bag and tape around it but when opening it up it had a inflatable little balloon in it to protect it from being crushed and shipping shipping time only took two weeks even though Christmas is in two days the sellers absolutely amazing and I will be placing the order instantly for another one don’t hesitate on buying it everything looks perfect the hardware is just a little arm matte but nothing that a clear nail polish can’t fix this bag is absolutely amazing